Privacy Policy

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and shipping address.
• Vehicle information — year, make, model, and trim entered into our Fit Finder or configurator.
• Order information — product selections, lock type, lid type, add-ons, and payment details (payment data is processed by our payment processor; we do not store full card numbers).
• Account information — email and password when you create an account.

By providing your phone number and checking the consent box at checkout, on a form, or in your account, you agree to receive recurring automated and non-automated marketing and transactional text messages from Citadel Safes at the number you provided. Message types may include:

• Order confirmations and shipping updates
• Build-window and production-status notifications
• Fit-Finder results and follow-up
• Abandoned-cart reminders and promotional offers
• Warranty registration and product support

Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message. To opt back in, reply START . For help, reply HELP or contact us at morgan@citadelsafes.com or (830) 857-5250.

We do not sell, rent, or share your mobile information with any third party for them to send you their own marketing messages. Carriers are not liable for delayed or undelivered messages.

We use the information we collect to:

• Process and fulfill orders and provide order updates
• Design and manufacture your custom-fit safe
• Provide customer support and warranty service
• Send marketing communications (where you have opted in)
• Improve our website, products, and fitment data
• Prevent fraud and verify identity

We use cookies and similar technologies to operate our site, remember your cart and configurator selections, analyze traffic, and serve relevant advertising. You can control cookies through your browser settings; disabling them may limit some site functionality.

We share information only with service providers who help us operate our business — payment processors, shipping carriers, email/SMS platforms, and analytics providers — under confidentiality obligations. We may disclose information when required by law or to protect our rights.

We retain your information for as long as your account is active or as needed to provide our services. Order and warranty records are retained for the life of the warranty plus the period required by law.

Depending on your state of residence, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of the "sale" or "sharing" of personal information. To exercise these rights, contact us at morgan@citadelsafes.com. We will not discriminate against you for exercising your rights.

Our site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us for deletion.

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

We may update this Privacy Policy from time to time. We will post the updated version with a revised date and, for material changes, provide notice on our site or by email.

Questions about this Privacy Policy? Contact us:

Citadel Safes
New Braunfels, TX
Email: morgan@citadelsafes.com
Phone: (830) 857-5250